One of the important things that marks Function Junction our from its competitors is our unique online booking system. From day one, Function Junction decided that an effective event coordination system had to be at the heart of its commitment to offering the best possible customer service. For many years we used a paper form, on which hirers could give full on-the-day details to the act, including arrangements at the venue, set times, music requests, etc. In 2008 we decided to make a significant investment to move this form over to an electronic format. Two years later we also moved our contracts over to the online booking system.
As well as saving paper and making everything faster, there are many other advantages for both hirers and acts. The forms are more comprehensive and include lots of help features. The Contract form contains all the essential booking information. Hirers check this, and if all is correct they are taken to a new screen where they can read the Terms & Conditions of the booking which are written in plain English. The booking fee is then paid online by debit or credit card using our secure payment system.
After the contract is agreed we issue the online event coordination form. The hirer initially completes the form and then submits it to the act. They then check the form, resolve any queries and then approve the arrangements. Before the form is submitted each section is marked with a red "traffic light". Communication between hirer and act is made easy by the facility to e-mail each other direct from the form.
Submitting the form for the act to view turns the traffic light to amber. When the act approve a section, the light goes to green.
The online form has many advantages over the paper form including being able to carry much more comprehensive help and information. For example, hovering the mouse pointer over the question mark symbol gives context-sensitive advice about what an entry means or what information is required.